Terms of Service

1. Acceptance of Terms

By accessing and using Sendbos ("Service"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use our Service.

2. Description of Service

Sendbos provides an order management platform that includes:

• Order processing and tracking
• Payment gateway integration
• Shipping automation
• Inventory management
• Analytics and reporting
• Team collaboration tools

3. User Accounts

To use our Service, you must:

• Be at least 18 years old
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4. Subscription and Payment

Our Service is offered on a subscription basis:

• Subscriptions are billed monthly or annually
• All fees are in Malaysian Ringgit (MYR)
• Payment is processed through Stripe
• 14-day free trial available for new users
• Subscriptions auto-renew unless cancelled
• Refunds are provided on a case-by-case basis

5. Acceptable Use

You agree not to:

• Use the Service for any illegal purpose
• Violate any laws or regulations
• Infringe on intellectual property rights
• Transmit malware or harmful code
• Attempt to gain unauthorized access
• Interfere with the Service's operation
• Resell or redistribute the Service

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. We:

• Collect and process data as described in our Privacy Policy
• Use industry-standard security measures
• Do not sell your personal information
• Allow you to export your data at any time

7. Intellectual Property

The Service and its original content, features, and functionality are owned by Sendbos and are protected by international copyright, trademark, and other intellectual property laws.

8. Third-Party Services

Our Service integrates with third-party services including BayarCash, Ninja Van, and Google. Your use of these services is subject to their respective terms and conditions.

9. Service Availability

We strive to provide 99.9% uptime but do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance
• Make updates and improvements
• Temporarily suspend service for technical reasons

10. Limitation of Liability

To the maximum extent permitted by law, Sendbos shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Service.

11. Termination

We may terminate or suspend your account immediately, without prior notice, for:

• Breach of these Terms
• Non-payment of fees
• Fraudulent or illegal activity
• At our sole discretion

You may cancel your subscription at any time through your account settings.

12. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes. Continued use of the Service after changes constitutes acceptance of the new terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law provisions.

14. Contact Information

For questions about these Terms, please contact us at:

Email: [email protected]